Store Policy
Customer Care
We are dedicated to giving our clients outstanding customer service. We don't tolerate subpar customer service at all.
This policy is applicable to all dealings with clients and customers.
We anticipate that everyone will uphold the policies set in place to have the best interactions. Response times to order query and any other enquiries, will depend on the time of day and week schedule. Melz's store aims to assist as many people in reasonable time.
Please get in touch at : Melz1920@outlook.com if you have any issues concerning this policy.
Thank you for your cooperation.
Privacy & Safety
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we use the customers location and website data to see how they interact with the website. location data is used for interaction analysis and orders. Billing information and payment details will be stored temporarily until a transaction for a product has gone through. Billing information and address will be stored if the customer has signed up to the website with their email address. Any data collected (like location data) will be limited to any third parties.
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customers personal information like emails, passwords and any other information in their account will be stored in the website providing the users has signed up and made an account on the website. ​
we will protect customers personal information by isolating sensitive data from personal data so any card numbers have to match the name of the card otherwise the payment wont go through.
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how you use third-party banking to verify payment?
we use third party banking to verify payment through customer authentication. When the customer initiates a payment the third party provider asks for the customers consent to access the customers bank account. The third party banking retrieves the necessary account information like the balance to verify the availability of funds. Once the sufficient funds are available, the transaction will take place. payments will be declined if there are insufficient funds. Once payment verification is complete , the third party bank initiates the payments, giving an alternative to traditional payments.
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We collect customer data after a purchase is completely successful. users will be contacted via email about the details of their order and the delivery that was chosen. Physical items like
thankyou for reading the policies!
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Payment Methods
- Credit / Debit Cards
-google pay
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