FAQ

To request a custom art commission, please visit our 'Commissions' page. Book a session and fill out the contact form with your requirements. I will get in touch with you to discuss further details if there any additional questions

The art commissions are available in various sizes, ranging from small to large. You can choose the size that best fits your preferences and needs.

We provide both standard and express shipping to ensure timely and efficient delivery of your orders.

To book a commission, please follow these steps: 1. Visit our website and navigate to the 'Book Commissions' page. 2. Book a session. 3. Fill out the commission request form (at the bottom of the page) with details such as features, size, and any specific requirements. 4. Once the form is submitted, our team will review your request and get in touch with you to discuss further details and pricing. 5. Upon agreement, you will be required to make a payment upfront to confirm the commission. 6. The artist will keep you updated on the progress of your commission via your preferred communication channel. 7. Once the artwork is completed, you will receive it and can credit the artist if it is shared online.

The refund policy allows customers to request a refund within 28 days of purchase for a full refund of any physical item. Customers will need to contact the email, Melz1920@outlook.com to apply and read the refund policy.

To correct a mistake in your order, please contact me at [melz1920@outlook.com](mailto:melz1920@outlook.com) with your order details. I will assist you in resolving the issue promptly.

The duration of a commission varies depending on the complexity of the artwork and the artist's workload. On average, commissions can take anywhere from a few days to several weeks to complete.

The shipping duration varies based on the shipping method selected and the destination. Typically, standard shipping within the UK takes 2-3 business days, while international shipping can range from 5-15 business days.

You can reach me via email at melz1920@outlook.com or through our contact form on the website. I strive to respond to all inquiries within 24-48 hours.

For any other inquiries, you can contact me via email at in melz1920@outlook.com or visit our Contact page on the website for more options to reach out to us.

To add a new FAQ follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Add a new question & answer 3. Assign your FAQ to a category 4. Save and publish. You can always come back and edit your FAQs.

Yes. To add media follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Create a new FAQ or edit an existing one 3. From the answer text box click on the video, image or GIF icon 4. Add media from your library and save.

You can edit the title from the FAQ 'Settings' tab in the Editor. To remove the title from your mobile app go to the 'Site & App' tab in your Owner's app and customize.

Our return policy allows for returns within 28 days of purchase. Items must be in their original condition and packaging. To initiate a return, please contact our customer service team with your order details. Once the return is approved, you can send the item back to us for a refund or exchange.